Most Landlords will experience some level of crisis with their tenants or at their properties. These moments can be defining in the tenant-landlord relationship.
There are some things you should not say to anybody in the moment of crisis.
- “It gets better.”
- “If this was different, this would have never happened.”
- “Maybe it happened for a reason.”
- “Pull yourself together.”
Check out some good things to say in a crisis.
And by the way, do you have your crisis plan established, written, and available in the event of an emergency?