In an effort to bridge the divide between management companies and tenants, Tenant Insights has developed a system of interacting that identifies the motivations of tenants. Tenant Insights has identified nine key factors that affect tenant satisfaction and captures this feedback through a compelling list of questions that are presented to tenants at specific times. This information is analyzed and given back to management companies through a simple-to-understand dashboard report, highlighting strategic interventions to increase length of stay and promote positive social media reviews.
As the tenant journey is better understood, management companies will be better able to determine what people, process, and product interaction has led to negative or positive outcomes.
Our Yes/No questions are followed up by a ranking question.
For example, “If given a chance, how do you FEEL about renting through Property Management Co. again?”